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Frequently Asked Questions
Have you ever had a question and either didn't know where
to find the answer or were too afraid to ask? If so, you've come to the
right place.
As the name would suggest, this section is a compilation of answers to the
questions our clients commonly ask. Here you'll find answers to common
questions our clients ask. Just start by following one of the links below.
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- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be
produced in minutes and some jobs may take days. Let us know when you need
your job completed and we'll let you know if it can be done. We go to
great lengths to meet your most stringent demands.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and
that everything is positioned according to your requirements. Typically,
we will produce a proof which will be sent to you online or printed on
paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output
device to show how the different colors will appear.
- Why do I need to look at a proof if I've already
given you everything I need to have done?
We employ human beings to produce your work and, last time we checked,
humans are not perfect. Your approval on the final proof is assurance that
you have looked over every aspect of our work and approve it as accurate.
It benefits everyone if errors are caught in the proofing process rather
than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my
work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is.
Output devices process digital information using a variety of processing
languages. Your approval of the proof which we will provide assures that
the output device used has correctly interpreted and processed the
information you have provided.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate
request form. Otherwise, the best way to ensure that we get all the
information necessary to do an accurate quote, give us a call and talk
with one of our customer service representatives.
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