Departments

In working with us, you'll find that our company is not overly regimented. Everyone understands their role but is willing to help out wherever needed to see a job through. You'll never hear a member of our staff say, "that's not my job."

Though we believe whole-heartedly in this open approach, it's necessary to separate our company into a few departments. Whether it's Customer Service or production, it takes everyone we have to make our clients look their best.

Feel free to "tour" our departments for more information.

Administration/Accounting

Our behind-the-scenes support staff handles all of our administrative tasks such as accounting, company communications, training, and coordination of staff functions.

- Management of receivables and payables
- Staff motivation and performance reviews
- Coordination of production scheduling and flow
- Coordination of Quality Assurance
- Enforcement of company policy and procedure
- Coordination of scheduling and payroll
- Coordination of employee hiring and training
- Checking inventory and ordering supplies
- Equipment purchasing

Copying

Our copying department is capable of producing virtually any quantity of black and white or full color copies quickly and efficiently. Using the latest technology available to our industry, our well-trained machine operators produce copies that allow clients to meet and exceed their quality objectives.

- High-speed copying
- In-line bindery functions -- tab insertion, stapling, tape binding, etc.
- Job prioritization and scheduling
- Ability to meet quick turnaround times
- Quality Assurance -- continually checking output for consistent high quality

Customer Service

Our customer service staff are responsible for building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.

- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
- Pick-up and delivery

Design Services

Our designers have extensive knowledge of all major computer page layout and graphic applications including QuarkXPress, PageMaker, Illustrator, and Photoshop. They create nearly every job we produce from concept to final proof and are experts at layout and composition.

- Efficient creation of originals
- Ability to accept files from all formats and work in a cross-platform environment
- Thorough electronic archiving of client jobs
- Awareness and implementation of new technologies
- Familiarity with virtually all external storage devices
- Provide clients with basic software technical support

Finishing Services

Our finishing services department handles everything from basic cutting, folding and laminating to more elaborate mail preparation and booklet-making services. Our full range of bindery services allows every job we produce to go out the door ready for distribution.

- Comprehensive understanding of various finishing machines -- folding, cutting, binding, laminating, booklet making, etc.
- Collects samples for file management system
- Quality Assurance

Internet Services

Our Internet services department showcases a complete menu of Internet capabilities, from design and hosting of Web sites, including e-commerce, to e-mail and listserv solutions. All services are available at monthly rates.

- Web site design
- Hosting services
- Web site maintenance
- Extensive knowledge of HTML, JavaScript and Web applications
- E-mail and listserv
- E-commerce
- Conversion of standard documents to HTML

Marketing

Our marketing team is responsible to identify our customers, design the best possible product or service offering at the right price and design the overall marketing message.

- Conduct market research
- Develop products or services
- Analyze pricing levels
- Create marketing materials and sales aids
- Develop advertising and public relations programs
- Provide sales support

Offset Printing

We utilize proven technology and equipment to ensure that our printed products are of the highest quality. Our professional press-operators are masters at maintaining ink consistency and coverage, maintaining accuracy, and meeting tight deadlines.

- Maintains equipment to ensure optimum efficiency and quality
- Extensive knowledge of pre-press technology -- film, metal/poly plates; ink mixing
- Extensive knowledge of chemical usage and disposal
- Quality Assurance

Pre-Press

We maintain a state-of-the-art pre-press department using the latest software available on both Mac and PC platforms. We accept your files on a variety of media, as well as via email or FTP site. Our pre-press department is environmentally safe using only a minimum of chemicals.

- We accept floppy disks, Zip® disks, Jaz® disks, Syquest® disks, optical tapes and CD-Roms
- We output to polyester plates, film, resin-coated paper, and plain paper
- Metal plate production
- Match prints
- Blue line proofs
- Reverses, stats, and half-tones
- Full color scanning and digital retouching
- Platemaker can handle reflective art if not available digitally
- Color copy proofs are available

Sales

Our sales team is responsible for internal and external sales. However, all our associates are responsible for meeting customer expectations for product quality, price and timeliness.

- Customer contact and listening to customer needs
- Making presentations that meet the customer needs
- Receiving orders
- Product delivery